Broadband

I am a customer with NTL broadband and haven't been able to use my internet connection for the past few weeks..... its a disgrace that everytime I ring to explain these faults that i get put on hold for ages and then i have been told that they don't deal with it only to be put through to more holding time (feckin adverts and some tuneless music). ....it very annoying! Hopefully I can fix it soon otherwise I'm going to just cancel the service and not bother with internet connection at home....instead just use it here in work! I bloody hate these touch tone systems....just talking to someone will take a hell of a lot less time!